FAQs

1. How can I contact you?

You can reach us via email at joseph@jne-media.com. We are here to assist you with any inquiries or concerns you may have!

2. Where are your products shipped from?

Our products are shipped from various locations to ensure timely delivery. We work with trusted suppliers to provide you with high-quality pet accessories.

3. Can I get a refund on my product?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is damaged or defective?

Please inspect your order upon reception. If you find that your item is defective or damaged, contact us immediately so we can evaluate the issue and make it right.

5. Are there any items that cannot be returned?

Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. If you have questions about a specific item, feel free to reach out.

6. How do I initiate a return?

To start a return, please contact us at joseph@jne-media.com. We will guide you through the return process.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, you will be refunded on your original payment method within 10 business days.

8. Do you offer international shipping?

Yes, we offer international shipping! Please check our shipping policy for more details on delivery times and costs.

9. What if I need to cancel my order?

If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is shipped.